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We want you to be completely satisfied with your order. If for some reason you are not happy with your order, it may be returned within 30 days after purchase for an exchange, refund or online store credit. Returned items must be sent back to us new and unused, in its original packaging. We only process returns purchased via our website. Once your package has been received, your exchange will be processed within 7 business days. If you have any questions or comments, please feel free to email us at sales@timebanditswatches.com.